Wbet Privacy Policy – Personal Data Protection for Malaysian Players

Welcome to the wbet Privacy Policy. This document explains transparently and in detail how the wbet platform – accessible at wbet-khelo.com – manages your personal data as a user or registered member.

Wbet takes player data privacy extremely seriously. We understand that when you register an account, make a deposit via Touch 'n Go eWallet or GrabPay, or play at our live casino, you are entrusting us with sensitive personal information — a trust we honour with the utmost responsibility.

This Privacy Policy applies to all wbet platform users regardless of how you access it – whether via a web browser on your computer, Android smartphone, or iOS device. It should be read in conjunction with Terms & Conditions wbet.

• This policy applies to all services offered by wbet, including Live Casino, Sports Betting, slots, poker, baccarat, and blackjack.
• We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant international data protection laws.
• Your continued use of the wbet platform following any changes to this Privacy Policy will be deemed as acceptance of the updated terms.

Wbet collects only the data strictly necessary to provide a safe and responsible betting service. The following are the categories of data we may collect from you:

Your personal data is collected through several different methods when you interact with the wbet platform:

• Account Registration: When you complete the wbet registration form, you directly provide basic information such as your name, email address, and Malaysian phone number.
• Identity Verification (KYC): To meet Malaysian legal requirements, we may request a copy of your MyKad or passport during the verification process.
• Financial Transactions: When you make a deposit via Touch 'n Go eWallet, Boost, ShopeePay, DuitNow, or FPX, your transaction details are collected automatically.
• Betting Activity: Every bet you place – whether on the Malaysia Super League, IPL cricket, or a game of blackjack – is recorded in our system.
• Cookies & Tracking Technologies: The wbet platform uses cookies to enhance the user experience and collect anonymous analytics data.
• Customer Communications: When you contact wbet support via live chat or email, the contents of that conversation may be stored for training and quality improvement purposes.
• Authorised Third Parties: In certain cases, we may receive data from identity verification agencies or payment service providers for verification purposes.

Wbet uses your personal data solely for the following purposes. We do not use your data for any unrelated purpose without obtaining your consent first:

• Account Management & Maintenance: To create, manage, and maintain your wbet account, including registration processing, password resets, and profile upkeep.
• Financial Transaction Processing: To process MYR deposits made via Malaysian e-wallets (Touch 'n Go, GrabPay, Boost), DuitNow, and FPX, and to manage your winnings withdrawals.
• Identity Verification & Compliance (KYC/AML): To fulfil Malaysia's legal requirements relating to anti-money laundering and age verification (18+).
• Provision of Betting Services: To give you access to all wbet games, including Live Casino, slots, and Sports Betting covering EPL football, badminton, cricket, and esports.
• Platform Security: To detect and prevent fraud, hacking, account abuse, and suspicious activity on the wbet platform.
• Responsible Gaming: To monitor betting patterns and identify players who may benefit from self-control support or responsible gambling guidance.
• Personalised Marketing: With your consent, to send you wbet promotional offers, the latest bonus information, and relevant updates via email or SMS.
• Analytics & Product Improvement: To understand how Malaysian players use the wbet platform and to improve its design, features, and performance.

Wbet does not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, under the following limited circumstances, we may share your data:

• Payment Service Providers: Information required to process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u, and CIMB Clicks is shared with the respective providers.
• Game Providers: Usernames and game session information may be shared with live casino, slots, and other game software providers integrated within the wbet platform.
• Legal Authorities: wbet will disclose required information to Malaysian authorities if ordered by a court or where there is a legitimate legal requirement.
• Identity Verification Agencies: The minimum information required for the KYC process may be shared with authorised third-party identity verification service providers.
• IT Service Providers: Companies that assist us in managing wbet's technical infrastructure may access certain data within the bounds of strict confidentiality agreements.

Wbet continuously invests in the latest data security infrastructure to ensure the personal information of all its members remains protected at all times. The following are the key security measures we practise:

• 256-bit SSL Encryption: All data transmitted between your browser and wbet's servers is encrypted using 256-bit SSL technology — the same standard used by banking institutions such as Maybank and CIMB.
• Layered Access Controls: Access to player data within wbet's systems is strictly limited to staff who genuinely require it to carry out their duties.
• Regular Security Audits: wbet undergoes regular independent security audits to identify and address any vulnerabilities in our data protection systems.
• Real-Time Threat Monitoring: Our automated threat detection system operates 24/7 to identify any unauthorised access attempts or suspicious activity.
• Data Retention Period: Active account data is retained for the duration the account remains active. Closed account data is kept for the minimum period required under Malaysian law (typically 7 years) before being securely deleted.
• Secure Data Backup: Data backups are performed regularly and stored in physically and digitally secure locations to ensure continuity of service.

The wbet platform uses cookies and similar tracking technologies to enhance the user experience, analyse site traffic, and ensure platform security. The types of cookies we use are as follows:

You can manage your cookie settings through your web browser settings. However, blocking essential cookies may affect certain functions of the wbet platform.

As a Malaysia-based wbet player, you have important rights under the Personal Data Protection Act 2010 (PDPA). wbet respects and facilitates the exercise of these rights:

• Right of Access: You have the right to request and receive a copy of all personal data we hold about you. Requests will be processed within 30 business days.
• Right to Rectification: If you find that any personal information wbet holds about you is inaccurate or out of date, you have the right to request a correction promptly.
• Right to Erasure ('Right to be Forgotten'): Under certain circumstances, you may request the deletion of your personal data, subject to legal data retention requirements.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, and we will cease such use immediately.
• Data Portability: You may request your data in a machine-readable format for transfer to another platform where applicable.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we process your data while a dispute is being resolved.

Parents or guardians who suspect their child has registered or is using the wbet platform without permission, please contact us immediately at support@wbet-khelo.com so that appropriate action can be taken promptly.

In operating the wbet platform at an international level, your personal data may be processed or stored on servers located outside Malaysia. wbet ensures that any such data transfers are carried out with adequate safeguards:

• All cross-border data transfers are carried out through recognised mechanisms such as data processing agreements that comply with the Malaysia PDPA.
• We ensure that the recipient country or organisation provides a level of data protection equivalent to or higher than that required under Malaysian law.
• Sensitive financial data, including Malaysian e-wallet transaction details, is processed in an environment compliant with international PCI DSS standards.
• You will be notified of any material changes to cross-border data transfer practices that affect your personal data.

Wbet reserves the right to update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or the expansion of wbet platform services.

• Registered players will be notified of any material changes to this Privacy Policy by email at least 14 days before the changes take effect.
• A notice of any changes will also be published on the wbet homepage and at the top of this document, along with a clear effective date.
• If any changes involve processing your data in a fundamentally new or different way, we will obtain fresh consent from you where required.
• Your continued use of the wbet platform after any changes take effect will be considered as your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how wbet handles your personal data, please reach out to us through the following channels:

• Privacy Email: privacy@wbet-khelo.com – for personal data enquiries, data access requests, and privacy complaints.
• General Support Email: support@wbet-khelo.com – for general enquiries and technical support.
• wbet Live Chat Platform: Available 24/7 in Bahasa Malaysia – for instant queries and real-time support.
• We are committed to responding to all privacy-related enquiries within 5 business days.
• If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.